UBA - Pathetic Customer Care

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Re: UBA - Pathetic Customer Care

Post by David » 28th May 2015, 12:49

My experience is quite on the rough side. My visa card was credited half less by this bank&I ve bn trying2call customer care lines bt can't get through.2make matters worse, Im in the outskirts of Zambia where UBA has no branch. Im in a fix need 2settle bills!

Re: UBA - Pathetic Customer Care

Post by jolly » 28th December 2011, 13:44

I agree that UBA has ine of the most friendly employees and i also personally bank with them and immediately i enter the bank they recognize me with my name. So maybe it was a one-off bad experience but in general the bank is good in terms of service

Re: UBA - Pathetic Customer Care

Post by Bartholomew » 4th November 2011, 20:40

Akin, you sound like top management material at the Kamwala Branch of UBA. Good for you. What's the salary scale these days for you top guys? I bet it's upward of K10 million a month, yes? must be sweet to be top dog for sure.

Re: UBA - Pathetic Customer Care

Post by Akin » 4th November 2011, 12:04

Sorry about your uncommon experience with this bank. I bank with Kamwala Branch of UBA, and the staff (all Zambians) are friendly and courteous. Lastly, a crowded bank is not necessarily a profitable bank. Bank transactions are IT driven in this modern day. Personally, I run away from banks with crowded banking hall. It may interest you to note that UBA is one of the 10 top banks in Zambia now, having just opened for business less than two years ago

Re: UBA - Pathetic Customer Care

Post by efyo » 18th February 2011, 02:34

The first impression is the most striking. Why do we polish ourselves up and dress up to kill on our first date?? To impress..otherwise we will loose out. Its the same principal in business.If one feels badly treated in a business then one forms a bad opinion about that business. Anywhere else but Zambia, one would have left and transacted their business elsewhere. But in Zambia one simply has no other choice. And the poor clerk was probably worrying about how to afford the next meal, coz he is inhumanly and poorly paid. 47 years after independence the general public is still treated like trash, that is absolutely unacceptable. I blame it all on the governments disinterest in the welfare of its people. I know of countries where businesses are closed by government because of poor customer services....but our government is too busy filling its private pockets....shame.
On the other hand , despite having a relatively good telecommunications network, Zambia is lacking behind when it comes to e-banking. In Kenya, Masai cow herder hundreds of kilometres away from the next bank execute their bank transactions by mobile phone. If we had the same standards in Zambia, Samara would have pulled out her mobile phone, transferred the 50$ to UBA and saved the trouble of driving to UBA and having his/her (Samara is a female arabian name...I think) day ruined.
By the way Zambian embassies abroad also ask visa applicants to deposit visa fees to chosen banks.....its a global world,if but only elsewhere.

Re: UBA - Pathetic Customer Care

Post by Dale in USA » 18th February 2011, 00:59

I just wanted to add a quick note regarding United States currency. In the last couple of years the currency HAS changed a lot. To a lot of us, the 'new' money still looks "funny." A lot of 'secret' changes were also made to the currency that are not obvious by a simple glance. All of these changes were done because of counterfeiting of currency (both in the US and oversees).

Also, in the US, most retail stores check twenty dollar bills or higher by using a special pen. By the color that the pen writes on the currency, this tells if the money is counterfeit or not. How do they check this in Zambia?

dale

Re: UBA - Pathetic Customer Care

Post by kanji/ » 17th February 2011, 13:21

In response to the lady who had a terrible experience,,,she has a right to express herself. Thats not to say prejudice is good but its important to note here that as a customer one has expectations of what good custome service should be, regardles of whether they are local or international organisations. When it comes to these new banks, there could be a failure on taking on and adopting international business ethis and acceptable etiquette.
the same applies to Asian shops and most zambian owned business, who beleive their job is just to take money away from you and they don't have a part to play in the whole transaction..its sad that we have made this acceptable behaviour and nothing's being done about it. It starts from people like the complaint to point out such issues and perhasp eveyone will know what is not acceptabel and what is right behaviour.. by any business or organsition...this is what has led to people thinking white is good,, not that i'm seconding that, but they just seem to know how to behave and address people and clients regardless of whether you have a title or not

Re: UBA - Pathetic Customer Care

Post by mulato » 8th February 2011, 17:02

personally, my preference would be for a crowded bank where I can eventually do business to a clear bank where i can't do business.

Re: UBA - Pathetic Customer Care

Post by mulato » 8th February 2011, 16:59

nothing, ....except there was plenty of 'hassle'.

Re: UBA - Pathetic Customer Care

Post by Muletasha bane » 1st February 2011, 13:14

wich is better : a crowded bank or a bank were u walk in & out with no hassle?

Re: UBA - Pathetic Customer Care

Post by guest » 1st February 2011, 09:20

Mr Samara i am sure that your experience was not a very pleasant one.UBA Zambia does have a customer complaints email,which you my find usefull in future to express your disatisfaction with the Bank.you can log your issue on cservice@ubagroup.com or infozambia@ubagroup.com
It is better to express your self than to stay silent

Re: UBA - Pathetic Customer Care

Post by Guest » 5th January 2011, 16:37

at times it goes with the pay theres no way in hell u re going to expect a person to attend to u in a professional manner if theres nothing professional abt his pay,think abt it

Re: UBA - Pathetic Customer Care

Post by Pondamwendo » 12th November 2010, 22:46

They have recently changed the face of most US bank notes. They now have some kind of pink glow. Maybe that's what spooked the bank worker. He thought, pink?? hell no. Is this a mickey mouse dollar or what?

I don't know. I'm just saying maybe that was the problem.

But dear Guest, again, the clarity with which you express your thoughts is very enviable. Not a good idea to judge the whole company based on the behavior of a lone worker.

Could be any number of reasons why that worker is in a bad mood. Maybe the wife forced him to sleep on the settee in the living room. Maybe he just hit his 40th birthday and realized, holy cow! where did the years go? Or maybe he just ate something bad for breakfast and now he has a foreboding sense of a mini storm brewing in his belly. You never know.

Yes I agree with Guest. best thing is to exhaust all channels of communication with that company before you come to bad-mouth them here.

Re: UBA - Pathetic Customer Care

Post by Guest » 12th November 2010, 21:44

I think the point about poor customer service is clear, and all Samara was supposed to do (before posting his/her complaint on this forum) was to see someone senior in that Bank, and am sure what he/she would have posted would be how much help he/she received.

We should not rush to label an institution because of the behaviour of one person as if that person owns the whole institution. If he said the US dollar was not original even when it could have been, the good thing is that they had an alternative way of having you pay in Kwacha. (Infact all transactions in Zambia better be in kwacha) It would be a different story if they asked you to pay in US dollar and you had kwacha.

When we go to a service provider, we should learn to complain firstly according to the laid down procedure of that institution, and if we dont get help, then it is reasonable for anyone to complain anywhere.

Re: UBA - Pathetic Customer Care

Post by Literate Zambian » 12th November 2010, 07:50

Wanzili i agree with you on the cust. serv. point but if u properly read what was said about nigerians personally then u'd understand why i am "spinning" as u put it.

Re: UBA - Pathetic Customer Care

Post by msana wanzili » 11th November 2010, 09:39

Producer
Is that you Mr Guest?

Re: UBA - Pathetic Customer Care

Post by Producer » 10th November 2010, 20:56

wanzili dear, thanks. But no need to stop breast feeding your baby just to come back to finish that sentence. I already knew what you were labouring to express in your first post. thanks again.

Re: UBA - Pathetic Customer Care

Post by msana wanzili » 10th November 2010, 20:34

.....see it.

Re: UBA - Pathetic Customer Care

Post by msana wanzili » 10th November 2010, 20:33

Literate Zambian & customer
Come on guys, why are you trying to spin on behalf of this pathetic Bank? Theres no need of bringing race into this, everyone normal knows good customer service when they see.

Re: UBA - Pathetic Customer Care

Post by msana wanzili » 10th November 2010, 20:33

Literate Zambian & customer
Come on guys, why are you trying to spin on behalf of this pathetic Bank? Theres no need of bringing race into this, everyone normal knows good customer service when they see.

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