Poor Customer Service - TIMES café

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Re: Poor Customer Service - TIMES café

Post by Chibuma » 19th July 2012, 23:00

the last entry on this thread was posted almost two years ago. Please kindly give us an update on this sub par café. Are these charlatans still in business??


wrote :
> U bastards that tend to make pipo tht work in such places look lyk fools..
> The owner is so nice nd understands his workers..idiots wnt good service
> get ur self a traind maid nd stop bragn abt...u obviously dnt evn leave
> tip...hehehehehehhhhhhhhhhhhhh try goin to portico nd see hw passionat
> bosses cn be wit their workers. Try nt to be pompus mayb evn if knw ur a
> client kekekekekekekeeee

Re: Poor Customer Service - TIMES café

Post by xxxx » 19th July 2012, 21:51

U bastards that tend to make pipo tht work in such places look lyk fools.. The owner is so nice nd understands his workers..idiots wnt good service get ur self a traind maid nd stop bragn abt...u obviously dnt evn leave tip...hehehehehehhhhhhhhhhhhhh try goin to portico nd see hw passionat bosses cn be wit their workers. Try nt to be pompus mayb evn if knw ur a client kekekekekekekeeee

Re: Poor Customer Service - TIMES café

Post by Nkasi » 2nd September 2010, 08:57

Kwasi,

If you think this Disappointed character got a raw deal, you should have been here when another troubled soul asked for advice on dating a widower. I think it was a widower. It might have been a divorcee. Actually I think her name was Troubled. She first appeared upon the scene by begging people for advice. When it was all over, she was begging people to shut up and leave her alone. Unbeknownst to her, she had tapped into the unrelenting, bottomless well of brutal straight talk that left her visibly shaken and regretting her venture into the advice and consolation pit.

Re: Poor Customer Service - TIMES café

Post by Kwasi » 31st August 2010, 13:38

That was to economical....how do you answer like that...someone wanted consolation ...ha you....

Re: Poor Customer Service - TIMES café

Post by Realist » 30th August 2010, 21:23

Disappointed,

You may want to consider the possibility that your expectations in service are entirely different from the expectations of those who have been critical of you and your entourage.

Some people tend to be mellow and take everything in stride. While other people have the notion that they are the centre of the known universe. Expectations can determine happiness or lack thereof.

If I were you, Disappointed, I’d invent my own kingdom, name myself Queen and have all the imaginary subjects of my kingdom worship me. That way, you will be happy.

Re: Poor Customer Service - TIMES café

Post by Disappointed » 30th August 2010, 12:18

It is really sad that we have such thinkers in our society.Sad indeed,no wonder Zambia is so far behind.I rest my case and next time you are treated badly in a public place or recieve bad customer service,remember me and dont complain because I guess you are special...

Re: Poor Customer Service - TIMES café

Post by Chief » 27th August 2010, 17:27

Stan, I agree with you that we are all Zambians here. And as such, we are free to disagree with one another. Your opinion just happens to differ from mine, thank you.

Re: Poor Customer Service - TIMES café

Post by Stan » 27th August 2010, 11:57

Chief, stop calling the poor ladies full of it. Ba inspector has explained what went down, so stop beating that dead horse, will you? We're all zambians here, including these 25 sisters of ours. Nothing wrong with a bit of pride for your educational accomplishments especially if you can add some street education like the one offered by our inspector above.

Re: Poor Customer Service - TIMES café

Post by Chief » 27th August 2010, 07:58

ba Inspector has put it very well. I agree with you, ba Teena. Those 25 ladies are just too full of it. Being well educated and a woman at the same time, should not be a passport to arrogance and snobishness.

Re: Poor Customer Service - TIMES café

Post by Teena » 26th August 2010, 14:54

Very well put ba Inspector. The most logical answer I have heard on this issue.

Thanks.

Re: Poor Customer Service - TIMES café

Post by Inspector » 26th August 2010, 14:37

Disappointed, I'm going to explain something important to you and I want you to follow carefully.

Firstly, I believe you. You were 25 ladies who did not drink beer but only a few soft drinks and wanted the DJ to play some music for them. He was unfriendly and the owner was also not particularly nice. I believe you.

Now it's time for you to learn if you can.

When 25 of you go together to a small place like Times, it means there are 25 people who could have come to eat or drink who will turn away and go to nearby Rhapsody's instead. This is not a problem for the owner if the 25 who've taken their place are also "drinking" and/or eating, especially if they stay for a very long time. If they stay for long, it means there are many sets of 25 drinkers/eaters who are turning away, which means the owner is losing millions.

This was a reunion, which means it was quite long. And you had fanta and coke, which means you didn't drink much - no one can drink too many cokes. Plus cokes are cheap. Secondly, 25 young educated ladies looking to get married will probably be watching their weight so you didn't buy a lot of food either. And there were no men in the group to try to impress you by buying lots of food anyway.

This means, my dear disappointed lady, that your presence on 25 chairs was costing the owner a lot of money in lost business.

To make matters worse, you were even demanding special music from the DJ, as if you had earned it. It doesn't work like that. These places are businesses, not parks. You want the best, you give them a lot. The DJ is there to entertain you as you spend money there.

I hope you see why the owner and the DJ were not falling over themselves to impress you.

Re: Poor Customer Service - TIMES café

Post by Disappointed » 26th August 2010, 13:28

With all due respect,again I beleive we are all entitled to our opinion.I was equally surprised and saddened by the owner's behaviour but I beleive I have a right to express it. I think it is rather unfair for people to critisise this way when what happened was really bad. I beleive the aim of the complaint is to enlighten revllers and perhaps get TIMES to improve their behaviour because I beleive in constructive criticism.If people are used to sub standard service then thats fine for them. All the same what goes around comes around as the adage puts it. Someday it will be you...

Re: Poor Customer Service - TIMES café

Post by Freeman » 24th August 2010, 21:46

I am with you, Skeptic. As other people who are better educated than me have already pointed out, the tell tale sign about these ladies' arrogance was seen in the very first post of this thread when the queen lady gave the CV of herself and her friends. What does one's Résumé got to do with eating sandwiches and drinks? That is what led people like me to suspect that these ladies are just complaining because they did not get the special treatment they thought they deserved.

If they wanted that kind of special treatment, they should have coughed up a few more coins and booked the entire place to themselves for that special girl's reunion thing. Most owners will close their restaurant to the general public if you pay them enough cash for your special occasion, to make it worth their while. Otherwise, no special treatment. I think these ladies were treated like everyone else and that's what ticked them off. They had their CVs in toll and thought they should be served hand and foot.

Just look at the other trash bins of restaurants. When one person posted a complaint about those restaurants, it was echoed by numerous other people. But in this case it is only this one particular group of ladies who seem to have a problems with the Times cafe. Delusions of grandeur are stinking everywhere up in here.

Re: Poor Customer Service - TIMES café

Post by Skeptic » 24th August 2010, 19:39

This seems to be a complicated issue. So the ladies were not drunk. But what Disappointed hasn't clarified is whether or not some of the ladies were a bit too aggressive with the owner. I'm sure you can see why we're skeptical that a business owner would answer that rudely to such a large group of customers. It doesn't sound like the normal behaviour of someone who has been in business that long. Times would have closed down by now if their owner was that unreasonable.

Re: Poor Customer Service - TIMES café

Post by Freeman » 24th August 2010, 16:50

Lady Disappointed,

I completely agree with you. This is a free country and you and your 24 friends have the right to stay away from Times Cafe if you are not happy with their service.

It's most likely that Times Cafe will thrive without your coins. There are enough people in Lusaka who are not so full of themselves and they will give Times Cafe plenty business. After you have exhausted all the Cafes and eateries in Lusaka, you can move on to Ndola, then keep on marching across the border to Congo. Bye bye.

Re: Poor Customer Service - TIMES café

Post by Disappointed » 24th August 2010, 16:00

With all due respect Stacey,I beg to differ.I respect your opinion but you were not there.I beleive as a consumer,I have a right to complain if I do niot get good service,after all, It's my money and I am the one spending it. as much as there are always two sides to the story,I doubt that 25 women would ALL be unhappy,incuding surrounding tables.

Re: Poor Customer Service - TIMES café

Post by Disappointed » 24th August 2010, 12:56

Well,
It is quite interesting that Zambian have such an attitude.This explains why we in Zambia will never develop.Just some clarifications
1-Ony 5 ladies amongst the group were drinking
2-Even the author of the letter was very sober-on fanta.
3-Even the ladies who went to complain,took the owner on the side and complained.
4-the two tables that were next to us equally complained about this

Having clarified all this,I would like to say that everyone is intitled to their own opinion as for me and my 24 friends- I doubt you'll be seeing us at TIMES cafe anytime soon.I beleive positive criticism helps improve service. If TIMES Cafe is for boot lickers and momentery money spenders-so be it.VIVA good customer service!

Re: Poor Customer Service - TIMES café

Post by JT » 24th August 2010, 09:56

Guys, unless 'Paradox' is a new brand of beer sold by Times Cafe, I suggest that we get back to the topic at hand!

Re: Poor Customer Service - TIMES café

Post by Travis » 23rd August 2010, 23:42

Kids, knock it off. Try to self-monitor, if your mama is too busy to keep an eye on your computer scoundrelly behaviour.

Re: Poor Customer Service - TIMES café

Post by Kalulu » 23rd August 2010, 17:24

I saw the paradox alright, old chap. That is why I keep stomping on it so that maybe, with the help of God, and with plenty of luck, one day you may wake up and live life without moaning all the time :) :)

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