Dear Zambia,
I am quite surprised reading all the positive feedback for Mazhandu Bus Service. I had two trips this weekend and both were highlighted by the rude and arrogant drivers. On the first trip the driver was driving like a madman. He would accelerate fast, brake fast and overtook on white lines on bends where he could see nothing ahead of him. The final straw was when he overtook right in front of a huge oncoming truck. I got up to complain to him and told him to drive properly, there are people on this bus with their lives in his hands. I was told in no uncertain terms to shut up, sit down and who did I think I was, a driver? Funny he should have asked that since I have a Class C lisence. It also doesnt take a driver to know NOT TO OVERTAKE IN PATH OF ONCOMING TRAFFIC.
On the second trip the driver drove ok, but upon arriving at my destination both the conducter and the driver took off quickly and I looked around the bus for someone to help me get my luggage. I couldnt see them so I tried to open the hatch, but failed and a passer by went to call the driver. He gave me a dirty look and spoke to me like a five year old. I told him I couldnt see them I really just want my suitcase I am late getting to my office and a meeting. He said they were there all along, that I should wait for them, since they were busy with new passenger tickets. I told him that makes no sense why not just first assist customers getting off with their luggage. He proceeded to scoff at me rudely and I told him their customer service is awful that even another driver was just as rude as him previously. The other driver must have said something to this driver and I was laughed at and asked if I thought I was RATSA. I understand that they need to safegaurd luggage, but I dont know a lot of well dressed ladies who travel long distances simply to nick other peoples dirty laundry. They should have assisted me, as surely they are supposed to know that a passenger was getting off there. I have to wonder if they would have behaved this way towards a man or if I can add chauvinism to the list.
I think all the praise have gone to their heads and if they dont stop treating customers in such a way, they will soon lose their credibility.