Dear Mr. Kabwe,
It is a big deal and every complaint, suggestion or kind of advice from you our customers, can only make us better, especially if we learn from our mistakes. Indeed before I go any further, I would like to apologise to you sir, and indeed many other customers who have had this unfortunate experience. We take nothing for granted and we will continue to endeavor to serve you better.
The purpose of this reply is to convey to you my sincere apologies for any inconvenience you experienced at our Cafe.
The only possible explanation I can give is that we had a worm(virus) on the network around the time which may have caused delays in activating client Pcs. However, this does not take away the fact that the Till Minder should have taken extra care to ensure that the computer was activated before re-engaging in the conversation.
Consequently, I had directed our technical and make the necessary adjustments to the software and worked on the computers.
Because of this serious oversight, and as a testament to our appreciation of you as our customer, we are going to provide you with 5(hours) of free internet when you return to the I-Zone Arcades Cafe. Kindly email me directly (gmwansa @ microlink.zm), so that I can give you further details as to what you need to do to get your free service and I sincerely hope you will see an improvement in our service.
Ms. Kabwe, let me assure you that what happened in your case is not typical of I-Zone's level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
If you have any questions please don\'t hesitate to call me at 0955 687798.
finally, thank you very much Dear Zambia, for providing such invaluable service to the service industry.
Yours In service,
Operations Manager(Internet Cafes)
Microlink Technologies Limited