Dear Zambia,
I sent my brother to day the 4th of April 2012 to Ndola West Branchof ZANACO to get the Manager's business phone number or email address, so that I could send him authority for TT to a bank in Lusaka. My demand was because I have failed to phone the bank from here(Sheffield, England) using the telephone in the Zambian directory and on their website.
My young brother was told he could not be availed any of the two communication modes but the manager asked me to write a letter. I and my wife hold ZANACO servers accounts in addition to a business account in the branch, since 1989. What amuses me is the idea of me writing a letter from here in England to Zambia and post it thru mail instead of using modern technology. Their fax machine does not work, their land lines do not work, their online services do not display working and effective contact information. I have been unable to obtain an ATM card for now four years, despite several applications and complaints. So, is it forbidden to hold an account in Zambia when you are abroad? I have several real estates in Zambia and I need to access my account in some way since my tenants deposit money in my account at ZANACO. I can not use a ZANACO visa card cos I do not have one issued to me by ZANACO. Now I can only communicate by post. This reminds of the sixties and seventies when people used to order clothes from abroad like from Oxindles and were able to receive them six months time. But in today's world of technology, I can not be told by a Bank Manager to post a letter in order to find out my bank balance and their after arrange for a TT transfer. What is the time lag?
It is pathetic in this global village to receive such a service. God needs to feel mercy on us Zambians so that we may take the opportunities begging at our hands.
David C Chipasha
Proud ZANACO Account HOLDER