I thought I was the only one with such complaints , I have only used the Mazhandu bus twice which both are my worst experiences with them. The first time was when I was coming from Lusaka to the copper belt, I got on an afternoon bus which was suppose to leave Lusaka at 17 if am not mistaken but the driver wasn't around ,don't know where he went to but he came in late when it was almost 6pm, as if coming late wasn't enough, he smelled of Alcohol too, but they still allowed him to drive the bus, his driving was so careless and some people decided to drop off the bus cause of the way he was driving, they instead chose to hike which was dangerous because at that time, it had already starting to get dark and it was around a bushy area, one of the passengers called the superiors who responded n when we got to kabwe around 8pm, we found a woman from the same company who looked like she was in charge, she called the driver by the side and instead of them changing the driver, we still went ahead with the same one. The other one was on Sunday, a 10am bus, the driver was also careless with his overtaking and all vehicles coming from the opposite direction where flashing at him, when I moved to the front seat because I was going to drop-off a few kms ahead, I noticed that the driver was playing with his phone while driving n he kept on messing around, here and there e.g. trying to remove sticky papers from his side window while driving and texting as well...how can you play around when you are carrying a lot of people on the bus. These drivers really do feel Superior, one has to be taught a lesson, some of my friends have sworn not to use these buses again. How many customers do you want to lose...Do something before your business you worked so hard for is brought down by people you employed to help..