Investrust Arcades branch

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Investrust Arcades branch

Postby Michelle N. » 9th July 2010, 12:27

Dear Zambia,
i used enjoy going to my bank until one day i showed up and found all the peole that used to work ther before werent there anymore and had been replaced by a bunch of rude girls!!and i'll use girls because they were tactless and their attitude was just down right unprofessional and rude,i felt like reaching across the counter an slapping one right across,her over powdered face!
I wanted to with draw some money using the ATM machine and it accepeted the card and at the end of the transaction the money did not come out so i immediately told the security guard who escorted me in who was very helpful in helping me explain what happened.
First she looks at me suspiciously after she sees the sum that i wanted to withdraw and asks the guard if he is sure that the money didnt come out!Jus because i am young and i dressed casualy then i must be dishonest?!
And i informed her that i had to use themoney immediately and she jus hands me the report form and simply says,"thes nothing we can do."
So they get my account number and one of them says to me,"maybe you your card has expired"with this rude tone while rolling her eyes "or maybe you tried withdrawing more than the available balance".
I have never felt so insulted do they honestly think that i would have bothered walking into the bank if i knew my card had expired?or that i would dare withdraw money that i didnt have.
I HAVENT BEEN THERE SINCE .I go to the town branch now and they are very polite and efficient which is shocking because they deal with more people than the arcades branch.
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Michelle N.
 


Re: Investrust Arcades branch

Postby Pitmos » 9th July 2010, 17:06

Makaveli...or whatever you call yourself,you know what?? we are sick and tired of your primitive comments.These are valid points that this people are raising.How do you expect the service delivery to improve if we all pretend everything is cool when are being treated with crap.With people like you,our country is headed no where.Just because you are camfortable with the service you kantemba provides to you doesnt mean everyone is.We pay for this services and so we expect to be treated with utmost respect because we are the reason these banks are here.
Let me help you..If you re tired of reading comments by Michelle then dont read,simple.Stop making a fool of yourself....
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Pitmos
 

Re: Investrust Arcades branch

Postby Jade » 9th July 2010, 21:43

Michelle N,

Like Akulu has advised: just walk away- change banks not branches! There are so many banks to shop from now, so you have nothing to lose.
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Jade
 

Re: Investrust Arcades branch

Postby mayhan » 10th July 2010, 12:45

The so called makaveli is the most backward person ever.why do you always show your ignorance.Be serious mwana.We are tried of time wasters like you,grow up
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mayhan
 

Re: Investrust Arcades branch

Postby Michelle N. » 12th July 2010, 16:06

Makaveli or whatever u call urself ive noticed you always have something to say when i make a comment grow up seriously people like you are the reason why things do not improve in this country.Dont log on to this site if you dont have any contructive criticism to make!Like every hard working Zambian who pays alot of money for the services they get i have the right to complain and advise where i can.SO PLEASE JUST SOD OFF!!to the backward place that you belong and leave us be!
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Michelle N.
 

Re: Investrust Arcades branch

Postby jklmnop » 12th July 2010, 18:16

the staff at arcades do have attitude
i ges they think js bcoz they r on "location"at arcades n not sweating it out at the town branch(were th real work is) then they are beta thn th rest n tht gives thm th ryt to focus in thier looks n not the service delivery!!

th guys at the odys branch across r slighly beta but also hv a hint of attitude. the grls in forex also hav sumtng up thier *&^! and again, there its powder b4 service...

i thnk their is an issue of inferiority complexes there...th grls (and yes,they r by no means women o ladies wit tht attitude)think js bcoz they wrk in a certain branch or dept or section r beta thn others which is imature n petty..i wonder wat knd of careers they will build!

and when it comes to th ATM card collection, it tuk me 2 yrs to finally get a card and ths only happned when i found out that an old friend worked there n hd some influence, it tuk me a week after ths revealtion... and ths is a bank were i actually pay a managment fee!ha - what a joke!!
oh, and th grl tht gvs out th ATMs - attitude and airs also!!i gess ts a good thing tht they dont get paid tht much coz then, they wud rili b getn paid alot for doing nothing but being rude!
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jklmnop
 

Re: Investrust Arcades branch

Postby Michelle N. » 13th July 2010, 14:15

jade,
I think ur right will just try some where else got so many options popping up now..
jklmnop,
atleast now i know i wasn't being too sensitive ha thought i was going to lose it that day phew!!the restraint..lol..
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Michelle N.
 


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