Dear Zambia,
I WOULD LIKE TO FIRST COMMEND THE BANK FOR EXTENDING ITS BUSINESS BANKING HOURS, GREAT STRATEGY. HOWEVER, THIS GENIUS IS BEING DILUTED BY THE DEPLORABLE STATE OF AFFAIRS VISE VISE THEIR CUSTOMER CARE.
MY FELLOW ZAMBIANS, TAX PAYING CITIZENS AND MORE SO ACCOUNT HOLDING FELLOWS, DONT YOU FIND IT MOST IRRITATING WHEN YOU ARE BEING DELT WITH AT THE COUNTER AND A STAFF MEMBER WALKS RIGHT UP ON YOUR SIDE OF THE COUNTER AND BEGINS TO DO THEIR PERSONAL BANKING TOTALLY DISREGARDING YOUR PRESENCE? I KNOW I DO. I PRAY YOU NEVER GET TO HAVE AN EXPERIENCE WITH A CERTAIN THOMPSON OF CAIRO ROAD BRANCH. HE SEEMS TO FORGET THAT ITS BECAUSE OF MY KWACHA'S BEING IN THE BANK THAT HE HAS A JOB. BUT THIS IS THE LEAST OF MY WORRIES (THOUGH THAT COLOGNE TOMMY BOY IS QUITE WORRYING!), THE MIS REPRESENTATION OF THEIR PRODUCTS IS. I OPENED UNIT TRUSTS ACCOUNT AND WAS CONVINIENTLY NOT TOLD THAT MY GIVING THEM MY MONEY WOULD COST ME 2% OF THE TOTAL VALUE AND THE SAME APPLIED SHOULD I WISH TO CASH IN THE UNITS. IT HAPPENED I WAS CASHING MY UNITS AND THESE TERMS WERE APPLIED EVEN THOUGH I DID NOT AGREE TO THEM BY WORD OR BY SIGNATURE. WHAT WOULD YOU CALL THAT?.....