by Agent Amos » 20th April 2011, 10:11
Grease,
It feels like we've discussed McD's before, just a few weeks back...
You may have done a good thing by posting KFC's contact details, but to say KFC Zambia don't give a rat's ass would be unfair without giving them a chance to respond to these complaints. It may well be that they are unaware of their greasy chicken tasting like Hungry Lion's and going by their sales figures, they might be under the illusion that all is OK.
I can tell you of a similar scenario right here in Zambia of a disappointed Subway customer emailing the US to bitch about something not right at one of their outlets here. They responded to the Subway outlet in question. These guys in turn called the customer and asked why she didn't bother to bring forth her complaint right then when she was first disappointed. It's not like they refused to listen to her. The manager was right there.
Back to KFC, one reason I reckon their chicken doesn't match up to international standards is the chicken itself. As far as I know, chickens in other countries are juiced up with all sorts of steroids and hormones to reduce their time to shelf. Here, I like to believe that though reared in cages, the chickens don't get injected with these chemicals, hence the different taste.