ba fumbeshi, "there's a proverb mu chibemba ati mwikala patalala mwine apatalalika"
you might in fact be right in your observation. however, i don't know what those rants in here will yield. unless if you feel the need to vent, in which case you've my empathy
i was in zambia recentry and one of phenomenon is that most people are scared of speaking to "authorities" , they complain a lot among themselves but ain't willing to confront the cause.
what have you done to address the mediocre service you're paying for?
may be i just have a bigh mouth or bigger balls i don't know... i work hard for my $$ and if i am gonna part ways with some of it, you sure have to give me something of value in return. it's that simple for me
i had an interesting meeting with zamtel at manda hill. don't let the gate keepers prevent you from speaking to someone who actually has answers and is a decision maker.
so my friend you're right at being pissed off and frustrated with the service and believe me i feel your pain. now take some time and gather some facts and walk into one of these establishments demand, that's right, demand a meeting by asking to speak with the branch manager. trust me you'll get somewhere that way. i found the ones i dealt with were actually very understanding and professional, just don't be an arse (rude) when you talk to them.