I have bought quite a lot items from Game Stores as Im sure many of us have. Last sunday, I went with a friend to look for a pair of trainers. We found a couple that we liked that were on display on the far wall after all the gym equipment. Looking in vain for a sales person to assist us, as obviously all the shoes on display were half of a pair, i managed to find one by the tennis table. I asked him to help us with the shoes as we wanted a size 8 and he looked up and said, I'll be with you after I finish stacking these juice bottles. Yes he was stocking the shelves but isn't a customer's request important? I ended up looking for the shoe myself and even though this took over half an hour, this sales 'assistant' could not be bothered helping us.
This is not the first incident I have had at this store. I went looking for a storage box and when I couldn't find a certain type, I went to look for someone to help me. His reply, it's in that area there behind the tents etc. Another time the reply was,'that's not my department.' Granted, you have your own departments where only you'd know where the items are BUT surely you can find someone to help us.
Why, you may ask, do I still keep going to Game Stores if the service is so pathetic? Because I cannot find another place that is open during weekends stocking the items I am looking for. Should a DIY store (cheaper than MICA please) opens, i'd drop Game Stores in a heartbeat. It seems some of the attitude spreads around the mall, Shoprite has an appalling state of customer service. I was charged for an item I did not pick off the shelves (I didn't even have the item in my bags!!!) and when I went to state this, the manager was like ok, we can't give you a cash refund. I told him I do not need a cash refund as I was buying more things anyway so they could knock the amount off my new bill. Guess what? The manager was no longer there when I finished my meagre shopping of 2 bottles of milk and bread! So I lost out.
If I'm looking for something, the best way is to go aisle by aisle until you find it or are exhausted. If you ask the stockers, where is this item? they'll tell you it is in the next aisle or in aisle 4. It's a pleasure to shop when the shop is new, let's see how Pick N Pay lasts.
Till the next time...I remain a Tired Zambian