LACK OF LOGIC AT DEBONAIRS MANDA HILL

[Atase]

Dear Zambia,

Allow me to express my dissatisfaction at the lack of logic displayed by the cashier or whatever you call her over at Debonairs Manda Hill. Having stood in a queue to place my order for about ten minutes, I got to the front of the queue only to have some lout appear right at the front waving his money and ordering pizza when he hadn't taken the time to stand in line. My protest to the silly girl, who was already punching in the chaps order details fell on deaf ears as she apparently knew this fellow and as such had preferential privileges. Strangely, a polite young fellow (also behind the counter) was the one who took heed and apologised on behalf of this numb-skull and promptly took my order. Heck, it's not like they're the only Debonairs outlet in Lusaka, won"t see me there again - Viva Kabulonga Debonairs where they know what order and logic look like.

[CM]

What's with the ladies and bad service in Zambia? See how the gentleman even in this story acted professionally but the lady couldn't? Let's not hide our heads in the sand: females are ten times worse at customer service in Zambia and we need to find out why. Otherwise people will just stop hiring them and the girl child will suffer even more.

[Plofessor]

CM,

Hmm, because it's inherent in their nature?!

JOKES! Before any of you feminists with balls come charging at me!

[MISS MUZUNGU]

UUUUU "BLACK MAN"'
LET ME SCRATCH MY BALLS, BEFORE I CHARGE U.
OUR NATURE HAS EVOLVED TROUGH EVOLUTION. IT IS U MEN WHO MADE US LIKE THIS.
U HAVE PHISICAL STRENGHT, AND U DONT REFRAIN FROM USING IT WITH WOMEN.
(THOUGH SOME OF US HAVE BALLS) WHAT ARE OUR WEAPON IN A FIGHT WITH U?(APART FROM SCIZORS?)
CRYING?, NAGGING? COMPLAINING?, SCRATCHING AT BEST , MAYBE BITING (BUT THATS HARD) DENYING U SOMETHING AT NIGHT?,(GOING BACK TO OUR PARENTS(WHICH IS USELESS)....
GET USED TO IT. WE ARE WOMEN! JUST LEARN TO ANDERSTAND US.

[Sweet Cheeks aka Black Mamba]

Iwe Muzungu, Unlike you Zedian ladies has no balls.., how dare you put them all in the same basket as yours, these girls however need to be trained properly about customer service, the girl in question here reminds me of some nigerian hairdressers in london asking a customer entering their salon very rudely "WHAT DO YOU WANT" Instead of a polite "yes please, how may i help"

[Guest]

@ CM I dont beleive it has anything to do with being a lady or a man,Its just character and attitude,there is a generally bad attitude towards customers in zambia and it comes from both sexes..

[MODY]

If you see girls/ not women behave like that its either she is sleeping with the boss or not married.

[MISS MUZUNGU]

Sweet Cheeks aka Black Mamba,
THATS WHAT U THINK OR MAYBE WANT.
ALL WOMEN ARE THE SAME, BLACK OR WHITE, EXEPT, THAT ZAMBIAN LADIES, WHEN STACK WITH MANY CHILDREN HAVE TO PUT UP WITH MUCH NONCENCE FROM U, FOR THE SAKE OF THE CHILDREN.
OTHERWISE WE ALL HAVE BALLS. WHEN WE HAVE ENOUGH, THEN U SEE THEM.

[MISS MUZUNGU]

BY THE WAY THERE IS NO EXCUSE FOR BAD BEHAVIOUR, WEATHER MAN OR WOMAN.
I WAS TEASING PLOFESSOR, OVER HIS COMMENT.

Hmm, because it's inherent in their nature?!

JOKES! Before any of you feminists with balls come charging at me!
SO DONT TELL ME DONT DARE, IF U HAVE NO SENCE OF HUNOUR.

[MISS MUZUNGU]

CORRECTION(1st ONE)
HUMOUR???

[MISS MUZUNGU]

I AM STILL BOILING!
FOR UR INFORMATION:
A PERSON WITH BALLS IS A PERSON THAT HAS COURAGE.
SO U MEAN TO TELL ME ZAMBIAN LADIES HAVE NO COURAGE?
WHAT HAVE U DONE TO UR WIFE THAT SHE IS SUCH A COWARD?

[David]

Guys and Girls lets appreciate that those cashiers/till operators and 'first customer contact' personnel are not robots but are human beings just like you the customer. Even if they get the best training in customer service, they can not satisfy all customers who come in all sheds and types.

Nevertheless I am not supporting these cashiers because in the first place they should understand their job and what it entails. I also agree with Mody that those sleeping with their bosses (and not only cashiers) tend to be arrogant and inconsiderate to customers.

Miss Muzungu , I like you because you are a lady with balls and there a lot of Zambian ladies with Balls..... balls of courage.

[MISS MUZUNGU]

BA DAVID,
THANKS!
ARE U SURE U ARE NOT A MUZUNGU, OR THE MUZUNGULAND HAS MADE U TO THINK LIKE ONE?

[Chipo]

As a lady I have also been appalled at the poor customer service in most Zambian shops and yes ladies are the worst. One would think they have PMS everyday!

I often compare the service you get at soweto market to the shops (elite shops or so they think), people at soweto are fair better! I have adopted an attitude to leave if the environment is not welcoming and would go scouting for another shop with similar items. Gruuuuuuugh! They don't need my money.

[David]

Miss Muzungu,

I am black as charcoal, but my mind is white as snow , my brain grey as grey can be.

Courageous women fascinate me and I enjoy being around such women. In Zambian and Africa in general women face such stereotypes that for them to come out and make something out of their lives,they need all the courage the can find.

So I meant what I said dear Muzungu - We need more ladies with Balls of Courage and not Balls of Fury.

[David]

Chipo ,

What is PMS?

[Chipo]

Premenstrual syndrome, the one you will never get to experience David!

[David]

I was just making sure Chipo , surely i will never experience it but I always do through my better half.

[Chipo]

David, now imagine acting like you have it everyday...nasty huh!

[boss wapazed]

I agree with David and Chipo. These ladies lose the plot and forget that they are supposed to attract customers with their good customer service. the goods or services they have on offer can be sourced in many places. They should take note that you catch more flies with honey than with vinegar.